Libraries and Cultural Engagement

Some of the libraries we run are among the busiest and best performing in the country, while others serve smaller communities, often hosting co-located services that provide additional local support. In one borough alone, our library services generate over £22 million in social value each year. We focus on providing core services that people rely on daily, including free book lending, children’s activities, computer access, WiFi, printing, and welcoming spaces staffed by knowledgeable teams embedded in the community.

We are also committed to widening access through innovation and technology. GLL was the first UK library operator to introduce API-driven digital catalogues, making it easier for people to search and borrow online. Assistive technologies and interactive environments like the Enchanted Reading Garden at Eltham Libraryopen_in_new ensure that libraries are inclusive and welcoming for all.

A key part of our cultural work is the GLL Literary Foundationopen_in_new, which supports emerging children's authors by providing mentoring and development opportunities. This initiative, supported by The Reading Agency, helps to nurture new voices and enrich the literary landscape, ensuring that libraries remain vibrant centres of creativity and learning.

Culture and creativity are at the heart of what we do. We collaborate with national partners to deliver author events, exhibitions, business support centres, and accredited training for library staff. Our prison libraries promote education and rehabilitation, contributing to reducing reoffending.

We understand the challenges faced by councils and are committed to working collaboratively to keep libraries open, relevant, and financially sustainable. Through ongoing investment in people, partnerships, and services, we help libraries adapt and thrive as pillars of strong, inclusive communities.