Rainbow Branded 'Top Quality' by QUEST
GLL’s Rainbow Leisure Centre in Epsom has maintained its ‘Excellent’ status from QUEST – the Quality Scheme for Sport and Leisure.
This follows a mystery visit from the organisation in April plus a planned audit in May.
Rainbow’s facilities include two pools – full-size and teaching – a sports hall, 100+ station gym, soft play area, spa and a senior activity room.
The centre has approximately 70 members of staff (full and part-time) and around 3,000 members who are mainly families or adults over the age of 66.
QUEST’s report commented on the centre’s excellent, well-maintained facilities and its extremely warm, friendly and welcoming staff.
Emily Simmons, General Manager, comments, “I am immensely proud of the centre and our team. Achieving QUEST Excellent status is no easy task and staff consistently work hard to maintain the high standards they set themselves.
“QUEST is a fantastic tool for evaluating best practice and customer service levels. It sets the standard for leisure centre management and sports development, taking into account programming, facilities, management policies and procedures, staff training and development, and environmental impact. This award means both customers and staff are getting the highest level of service, care and support.”
Head of Service in the area Steve Hannen adds, “A huge well done! It’s a great achievement for Rainbow to maintain Excellent status. This is not an easy thing to do and the entire centre team should be proud.”
Councillor Clive Woodbridge, Chair of the Community & Wellbeing Committee, Epsom & Ewell Council said: “Rainbow Leisure Centre’s most recent ‘Excellent’ status from QUEST is fantastic news for our residents in Epsom & Ewell. Our vision is that Epsom & Ewell is a borough where everyone in our community can live healthily and focus on wellbeing. Rainbow Leisure Centre is an integral part of that vision, and this is a testament to their great work.”