Last month, the Hilton Hotel in Belfast hosted the awards gala for the prestigious Contact Centre Network of Northern Ireland (CCNNI) annual awards. 

The event offers a unique opportunity for contact centre and customer experience professionals across Northern Ireland to meet, share ideas and best practice across the region. With over sixty-five member organisations, the CCNNI represents over 30,000 employees across Northern Ireland.

GLL's Belfast Customer Service Centre submitted thirteen entries to this year's awards - amazingly, ten were shortlisted as finalists, leading to three winners on the night!

The team won gold in the category of Diversity and Inclusion. Matthew Turley, Senior Customer Service Advisor,  received a silver award in the category of Rising Star while Martine Gibson, Customer Service Centre Manager, picked up silver in the category of Customer Contact Manager of the Year.

We are so proud that our efforts, focus and passion in this area have been recognised. Inclusivity it what we are about – for our customers and our colleagues, a value that underpins our core values at a local and national level.